Creditor Demand Response

How To Use

This review list is provided to inform you about the document in question and to assist you in completing it.

  • You have one chance to make a first impression. It is important that your first contact with the other side is respectful and firm. Keep in mind that this is an occasional problem for you. It is their life. Collections is a very big business. This is personal for you but not for them, unless you make it that way. We encourage you to be respectful to them in all your conduct because they encounter that approach rarely and, like most people, will respond better to good treatment as long as you do not appear “weak” or “vulnerable”. In addition, more practically, the writer representing the creditor usually has substantial discretion to settle and revise indebtedness. If you are respectful and make a sound case, they will be more apt to use their discretion in your favor to reward your behavior and earn their fee at the same time. Therefore, you have the opportunity to have a win/win for both sides.
  • Your objective in your contact is to gauge what they can do. What are the limits of their authority to compromise your debt, eliminate the indebtedness entirely, and/or set up a new payment plan. Interestingly, most Collections people do not alert the debtor as to their ability to negotiate. As a result, a lot of deals don’t get done. Open-ended questions by you can get you a better sense of what they can do. Such questions are, “What can you do to settle this debt?” “What options can you present that your client might be willing to accept?” And so on and so on.
  • The writer or negotiator writing the letter, except in the case of a secured house or car loan, rarely expects to get “all” the money at once. They are authorized to compromise. You need to let them maintain the fiction of “higher authority” (that is, their client decides the final amount, etc., etc.) so they are able to show more concern for your side of the equation rather than be harsh with you in a one on one negotiation. This approach, then, helps both sides reach a meeting of the minds. You, too, can do the same thing. For example, “I would love to pay right now but my wife/husband/partner won’t abide by it.”  You need to state this credibly so you relieve the harshness of the discussion; however, do not take it too far because the other side “knows” better.
  • After a preliminary conversation or meeting, you should have the parameters in mind and should be able to determine whether you can or cannot meet them. If you can, do it. If you cannot, then you probably have litigation in your future and should refer the matter over to a lawyer first for their advice and secondly to prepare any legal steps required in your defense.
  • As to the letter itself, you must sign it and include as much detail as possible about the whys and wherefores of the deal. Copies of the information related to this situation should be put together in a clear concise format. This enhances your position, in the eyes of the creditor, as to your being a responsible debtor and shows your preparation for negotiations. Set up your own file with the same copies. We recommend numbering your copies so you have an orderly file that can be referred to in sequence (that is, document 1, 2, 3 and so on).
  • As with any document on this site, if you have any questions or concerns about your rights, responsibilities or obligations in this matter, consult an attorney.